Terms and conditions of use
Welcome to PT. Global Printhead Hub. By accessing and using our website (www.globalprintheadhub.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase or using our services.
1. General Information
This website is operated by PT. Global Printhead Hub, a company established in 2018 and headquartered in Bandung, Indonesia. These Terms govern your use of our website and all transactions made through it.
By using our website, you confirm that you are at least 18 years old or accessing under the supervision of a legal guardian.
2. Products & Availability
We specialize in supplying:
• Industrial & inkjet printheads
• Thermal printheads
• Printers
• Ink, cartridges, and toner
• Printer spare parts
All products are described as accurately as possible. However, we do not guarantee that product descriptions, images, or specifications are completely error-free. Product availability is subject to stock and may change without prior notice.
3. Pricing
All prices are subject to change without notice. While we strive to ensure pricing accuracy, errors may occur. In such cases, we reserve the right to:
• Cancel the order
• Contact you for confirmation before processing
Prices do not include shipping costs, taxes, or customs duties unless stated otherwise.
4. Orders & Payment
Orders are processed only after full payment confirmation.
We accept secure payment methods, including:
• Bank Transfer (Local & International)
• Wise (TransferWise)
• Western Union
Customers are responsible for ensuring that payment details are accurate. Orders may be delayed or canceled if payment verification fails.
5. Shipping & Delivery
We ship worldwide using trusted courier services. Estimated delivery times are provided as guidelines and may vary due to external factors such as customs clearance or logistics delays.
Once shipped, responsibility for the shipment transfers to the carrier. However, we will assist customers in tracking and resolving delivery issues whenever possible.
6. Returns & Refunds
Returns are accepted under specific conditions:
• Items must be unused and in original packaging
• Return requests must be made within 7 days of delivery
Refunds are processed after inspection of returned goods. Shipping costs are non-refundable unless the return is due to our error.
7. Warranty & Product Use
We guarantee that all products are genuine and tested. However:
• Warranty terms may vary depending on the product and manufacturer
• Improper installation or misuse voids any applicable warranty
Customers are responsible for ensuring compatibility before purchase.
8. Limitation of Liability
PT. Global Printhead Hub shall not be liable for:
• Indirect or consequential damages
• Loss of business, profit, or data
• Delays caused by shipping carriers or customs
Our maximum liability is limited to the value of the purchased product.
9. Intellectual Property
All website content, including text, images, logos, and design, is the property of PT. Global Printhead Hub and may not be copied, reproduced, or distributed without written permission.
10. Privacy & Data Protection
We are committed to protecting your personal information. All customer data is handled securely and used only for order processing, communication, and service improvement.
11. Governing Law
These Terms and Conditions are governed by the laws of Indonesia. Any disputes arising from the use of this website shall be resolved under Indonesian jurisdiction.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated Terms.
13. Contact Information
For any questions regarding these Terms, please contact us:
PT. Global Printhead Hub
Email: info@globalprintheadhub.com
Website: www.globalprintheadhub.com
Agreement
By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.